ABC Catering Services Ltd. has long recognized its needs to compete effectively in its key markets in the Pacific Rim. With ABC′s historical focus on delivering almost faultless service, comparatively little attention has been given to the supply chain cost of that delivery. However, the new kitchen at Seoul, wasoPen in 1997, added more workload to the company. Things have not been working well since then. The ABC Corporation realizes that it is necessary to reduce supply chain costs and to improve its operation efficiencY in order to retain and expand customer bane.