As a large omnipotent international bank, there are truly some unique points for HSBC in operation strategy and mode. The outstanding character of it however is the operation concepts of “omnidirectional service mode, and of all-the-way“ customers as the priorities to all, The CEO of HSBC, John band concludes the mode of HSBC by “There aren‘t many brand-new strategies for the bank. The mostimportant is the frontline implementing force“.
The Asia Pacific market is one of the global goals for Citybank to develop largely and strongly. Citybank has successfully entered the Asia Pacific market and brought forth a new era for competition among banks in the Asia Pacific regionwith strategies such as “discriminative treatment and separate administration“, “breakdown of customers and differential service“, “initiative business and leading technology“ and “serving the community and improve the brand“
Balance scoring card, to a company,is a stratagem managerial tool for the Information Times, which can control the flow of the whole organization and modulate the organization‘s reform direction with professional guides. Exercising the managerial concept included in the Balance scoring card fully comprehending the meaning of this strategical tool, considering it as a basic guide to coagulate the consciousness of employees, will greatly improve the executive ability and turn the stratagem into the ability of competitiveness.